Frequently asked Questions
What are your store hours?
Harbor Party Rentals is open from 9am to 5pm Monday though Friday. Saturday 9:00am to 2:00pm.
How do I place an Order?
You can call us at (714) 891-4535 during normal business hours or leave a message anytime. You can also send us an email
request to: sales@hprents.com.
How long is the rental period?
The rental period is for up to 3 days. You can pick up (or have your rentals delivered) a day before the event and drop
it off (have it picked up) the day after your event. Weekend rentals are dropped off Friday (picked up) the following Monday.
If you need the merchandise for a longer period, please contact our office at (714) 891-4535.
What different methods of payments do you except?
Cash, check or Credit Cards (Visa, MasterCard, American Express or Discover)
Is there a minimum order for delivery?
There is a $100.00 order minimum for Harbor Party Rentals to deliver your merchandise.
Do I have to leave a deposit when I reserve the equipment?
We require a 30% deposit for orders over $1,000.00 and a credit card to secure equipment. For orders under that amount
a credit card to secure the order is required.
Is there an extra charge for deliveries?
Deliveries are quoted as round trips. There is a one time nominal charge depending on your zip code. Call us and we’ll be
happy to give you a quote.
What are your delivery hours?
Our delivery hours are from 9 am to 5 pm Monday through Saturday. If you'd like your delivery outside of our normal
business hours, there is an additional cost on top of our normal delivery fee.
What happens if I have to cancel my order, do I get charged for it?
We have a 24 hour cancellation policy. If your cancellation is less than 24 hours before the scheduled delivery a
20% restocking fee will apply.
Do you give discounts to any organizations?
Harbor Party Rentals gives a 10% discount to Churches, Schools, Caterers, and lots of other organizations. Call us and we’ll be
happy to discuss these with you.
What happens if I can't bring rental equipment back on scheduled day of return? Will I be charged extra?
Give us a call and make arrangements.
What if I need my equipment to be delivered / pickup before 9:00am or after 5:00pm
Harbor Party Rentals is more than happy to help you. There is an additional fee for delivery/pickup before 9:00 am or
after 5:00 pm. Call for those charges.
Do you set up equipment?
Tents, Stages and Dance Floors charges include installation. Arrangements to set up and or breakdown other rental equipment such as
table and chairs is an additional charge.
What should we do with the dishes and glassware before we return them?
Please scrape, rinse and stack plates and Glassware in the container in which they were delivered. All Linens should be
shaken clean.
