| Rental
Policies
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DELIVERY and PICKUP:
Delivery and
pickup are available at reasonable rates. Deliveries are made to a
loading dock, door or garage that is immediately accessible to our
trucks. Supplemental charges will be billed for deliveries involving
stairs, elevators and excessive distance from the truck. Our “standard”
delivery times are 9 AM to 5 PM, Monday –Saturday. Will Call are the
same hours except Saturday, 9 AM to 2 PM.
Other delivery
services are available through special arrangements. All deliveries
require a signature of responsible party upon receipt of inventory.
Equipment must be re-stacked and ready for pickup in the same place it
was delivered. Setup and breakdown service is also available by
pre-arrangement, at an extra charge. Drivers are not authorized under
any circumstances to move client’s personal property.
DAMAGE & MISSING ITEMS:
Customer will be
charged the replacement cost for badly stained or burnt linens,
breakage, damaged and missing items including boxes and crates. The
rental fee is separate from the replacement charge. All paid for damaged
items must be picked up within 30 days or unclaimed items will be
discharged. Customer is responsible to verify all counts, as you will be
charged for any missing items. Our counts are final.
CLEANING:
All glass, china,
and silverware must be rinsed and returned to their original containers.
A 25% cleaning fee will be charged to all items returned dirty. A
separate cleaning charge of $20.00 will be charged for all barbecue
grills not returned clean. Please discard coals and ashes prior to
return or pickup (Charcoal BBQ grills only).
LINENS:
Table linens will
be inspected for damage upon return. The customer will be charged a
replacement cost for missing items and damage such as candle wax, burns,
tears or unusual stains. Al l special order linens require a security
deposit at the time of reservation. A 2 week advance notice required on
all special order linen orders. The customer is also responsible for any
missing or damaged crates, boxes, containers, etc.
Deposit and Reservations
Site inspections
are available. Please call for information. We require a 30% deposit on
orders over $1,000.00 to confirm that order. We accept most credit
cards, checks or cash. To change or cancel your order, we must be
notified at least 5 days in advance of the delivery to avoid additional
charges.
If You Have
Questions!
We are constantly
adding to our rental inventory. I f you don’t find what you’re looking
for on our list, please cal l us - if we don‘t have it, we’ll help you
find it. Our professional staff is in the business of servicing YOU THE
CUSTOMER.
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